Refund policy

Not happy with your purchase? You can return it within 30 days of delivery for a full refund of the item price.

Open the box, check everything, and switch the grinder on to hear how quiet it is. As long as it hasn't been used, you can send it back.

For hygiene reasons, we can't accept grinders that have been used on a pet. Spare grinding heads can be returned only if the pack is unopened.

Email contact@softpetpaws.com with your order number. We'll reply with the return address and instructions.

Please contact us before sending anything back, because our returns warehouse is not the address we ship from.

You arrange and pay for return shipping, unless our support team tells you otherwise. We recommend a tracked service. Original shipping costs are not refunded.

Once your return arrives and we've checked it, we'll refund you within 7 business days to your original payment method. We'll email you when it's done.

If your item arrives damaged or doesn't work, email us within 48 hours of delivery with photos and we'll make it right. If the parcel itself was damaged in transit, Delivery Protection covers it.

For lost parcels, see our Shipping policy. Stolen parcels are covered by Delivery Protection, which also resolves claims faster.

If a parcel is refused or not collected and comes back to us, it isn't treated as a return. You can still get a refund, minus $8 to cover return and restocking costs.

We don't offer exchanges. Return the item for a refund and place a new order.